Docs / Orders

Order messages: address and tracking

Orders that go to the wrong address cost you a delivery and a return. Cartevo can message the customer after an order to confirm the address, and message them again when the order ships.

Address confirmation

The customer gets a WhatsApp message with a link to a small page showing the address on the order. They tap to confirm, or correct it. You see the result on the order.

Cash on delivery: confirm or cancel

For cash on delivery orders, the second button on the confirmation message can be Cancel order. Set this under Recovery → Order messages. When the customer taps it, a cash on delivery order that has not shipped is cancelled in WooCommerce and the stock goes back. An order paid online, or one that has already shipped, is never cancelled automatically. You get a note on the order so you can contact the customer.

You need a WhatsApp template with two quick-reply buttons, Confirm and Cancel, approved in Meta.

Shipping and tracking

When you add a courier and tracking number (AWB) to an order, Cartevo sends the customer a message with the tracking link. Cartevo reads the tracking number from WooCommerce Shipment Tracking, from a field you choose, or from the AWB box on the order screen. You add each courier's tracking link once.

These messages use approved WhatsApp templates. See Message templates.

Still stuck? Contact support.