Knowledge base
Guides for setting up and getting the most out of Cartevo, from the first install to automatic WhatsApp reminders and order messages. Meta changes its screens now and then, so names may look slightly different.
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Email supportGetting started 1
WhatsApp 2
Recovery 6
- Message on WhatsApp (free button)Contact a customer yourself with one click. Free, no setup.
- Import past carts and ordersBring in unfinished orders from before you installed Cartevo.
- Carts, statuses and dashboardWhat each status means, and how to read the dashboard and reports.
- Add-to-cart popupAsk for name and phone the moment a customer adds a product.
- Email recoverySend the reminder steps by email as well (Pro).
- Reminders and follow-upsHow the first message, the follow-up and the final reminder are timed.