Docs / Getting started

Install and activate

Download the free version here: cartevo-free.zip.

Cartevo needs WordPress 5.8 or newer, PHP 7.4 or newer and WooCommerce. It works with the classic checkout and the block-based checkout.

1. In WordPress, go to Plugins → Add New → Upload Plugin, choose the Cartevo zip and click Install Now, then Activate.
2. Open WooCommerce → Cartevo. You will see the tabs Dashboard, Abandoned carts, Recovery, Tools and Settings.
3. On Settings, set the default country code (for example 40 for Romania) so phone numbers like 0722 123 456 become +40722123456.
4. Choose the cut-off time: how many minutes a cart can sit still before it counts as abandoned. Use 1 to 5 while testing and 30 or more on a live shop.

Check that it works

Open your shop in a private window, add a product to the cart and enter a name and phone number at checkout, then leave. After the cut-off time, the cart appears in the Carts tab as abandoned. If it does not, check that tracking is turned on in Settings and that you are not logged in with a role you excluded from tracking.

Free and Pro

The free version tracks carts and shows them in the Carts list with a one-click Message on WhatsApp button. Pro adds automatic sending, webhooks, follow-ups and order messages. See Pricing.

Still stuck? Contact support.