Docs / Privacy

Consent and privacy

You are responsible for having the customer's permission to message them. Cartevo helps with the tools, but the legal side is yours.

• Turn on the consent checkbox at checkout. When it is on, only customers who tick it are tracked.
• Mention WhatsApp and email messages in your privacy policy.
• Add "Reply STOP to opt out" to your reminder template. A customer who replies STOP gets no more cart reminders, and START turns them back on. This needs Replies from customers set up, at the bottom of Recovery → WhatsApp and email messages.
• Let people opt out and respect it straight away.
• Cartevo works with WordPress's tools to export and erase a customer's data on request.
• Old carts can be deleted automatically after a set number of days.

Still stuck? Contact support.